Friday, March 02, 2007

Meineke - Right Service, Right Price

Today they lived up to that slogan.

You know sometimes you turn your car off and leave the keys in the ignition, then when you open the car door, a high pitched whine tells you that you need to grab your keys (or turn off your lights)? Earlier this week, my high pitched whine came on while the car was on and didn't shut off. If the car door was open, it whined, if the car was on, it whined. The only time it shut off was when the car was off and the doors were closed. Not that big of a deal since I really don't drive far, but I still found myself wanting to ram full speed into a brick wall. I thought that might be a little excessive so today I took my car in to get somebody to pull the fuse.

First stop - Firestone

Me: "Hi, my car...blah blah blah"

Firestone guy: "Oh, that's dealer specific, we can't do anything about that."

Me: "I just want the fuse pulled"

FG: "That's a dealer problem."

Ok, whatever. The guys weren't doing anything, nobody was in there, they just didn't want to be bothered.

Next I called the dealer. Metro Mitsubishi.

Me: "Hi, my car..."

MM: "What kind of car?"

Me: "95 Mitsubishi Mirage"

MM: "You need a new car."

Me: "Excuse me?"

MM: "It's time for a new car."

Me: "Yes, but it's not time for a new car payment."

MM: "You can bring it in next week, but you can pull the fuse to get the noise to stop."

Me: "..."

MM "Just a heads up, if you come in here with that car, somebody will try to sell you a new one"


Now, I imagine that if I went in there with any car not recently purchased there, they would try to sell me a new one. Ok, so next I called my friend Deb who has connections. Two of her sons are mechanics. One of her sons is busy, he's been plowing some of the foot of snow Omaha get yesterday, but he can probably help this weekend. The other son is at work and I just don't want to drive out where he is. No problem one of them can help me tonight or this weekend.

I decided to stop by Meineke before I gave up.

Me: "Hi...Firestone...dealer...I just want somebody to pull the fuse"

Wonderful Meineke Guy: "You'll lose anything else on that fuse."

Me: "What, the horn? I don't care. As long as its not the windshield wipers or lights."

WMG: "I'll send one of the guys out to look at it."

Ten minutes later...

The guy: "Ok, it took a couple tries to find the right one."

Me: "Thank you so much, I really appreciate it."

Me to WMG: "Can I pay you for this?"

WMG: "Nope, just remember we're here next time you need something"

Me: "Absolutely, thank you!"

The drive back to work was lovely and quiet.

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